Terms and Conditions

Who we are

RSO SRLS is committed to protecting the privacy of its customers, consumers and online visitors in all its operations. RSO SRLS collects information from the site to personalize the experience of its visitors, process orders and work the mailing list of customers interested in the products. All information is processed only to contact customers and provide its services in the best possible way.

RSO SRLS may disclose information about its customers only upon request of government authorities conducting investigations or to verify and enforce compliance with the policies governing the website or applicable laws; or to protect the site from improper and/or unauthorized use.

The information may also be used if RSO SRLS believes that disclosure is necessary to limit its legal liability; protect or defend its rights or property; or protect the safety, rights or property of customers.

Customers who use the services offered by RSO SRLS declare that they know and accept these general contract conditions.

 

Owner of RSO SRLS and related services

The site is owned by the company:

RSO SRLS via Duca degli Abruzzi 180

95126 Catania

VAT 05990270877

The products on the Site are resold by RSO SRLS directly, both through a permanent catalogue and through promotions that provide for product availability subject to quantitative and/or temporal limits. The product offering is related to the nutraceutical categories.

 

Registration for purchases

In order to use the RSO SRLS service, customers do not necessarily have to register. Customers who decide to register by providing, truthfully and completely, all the data requested in the relevant form, will also have access to their order history and will be able to make new purchases more quickly. The customer is responsible for safeguarding and maintaining confidentiality of their access credentials. Registration on the site is free.

 

Purchase methods and products

Before submitting the purchase order, the customer is required to read the general conditions of sale. Submitting the order implies its automatic acceptance. The customer purchases the product, whose characteristics are illustrated online in the relevant sheets, at the indicated price to which is added, where applicable, the contribution to shipping costs as reported on the website.

Each order sent constitutes an offer to purchase the products published on the site. Orders are subject to availability and discretionary acceptance by RSO SRLS, which reserves the right not to confirm an order, in particular due to the possible unavailability of one or more of the products purchased. In this case, the Owner will refund the price and shipping costs incurred by the customer. The actual availability of a product reported on the site is indicative, as more customers could purchase it at the same time and make it unavailable.

The photos included with the product, service or promotions are indicative (therefore they may not be perfectly representative of the real characteristics) and do not constitute a guarantee of the quality of the same.

 

Product prices and details

All sales prices of the products on the website are expressed in Euros and include VAT and any other tax. Any promotions are to be considered valid only for the online store and for the period of time in which they exist. The prices applied are those indicated on the website at the time of the purchase order by the customer. The prices of the products published from time to time cancel and replace the previous ones. Any special offers or promotions proposed by RSO SRLS (including coupons and discounts for signing up to the newsletter) cannot be combined with each other and are valid until their expiry or until the products covered by the promotion run out.

 

Damaged products

If the customer receives an altered or damaged product, he/she must keep it and write promptly and in any case no later than 14 days after purchase to rso@rsoitalia.it. The customer must send the product at his/her own expense to RSO SRLS, via Duca degli Abruzzi 180 – 95126 Catania -CT-, which will issue a refund or discount voucher equal to the value of the purchased product. Without sending the product, the product will not be refunded. Except in the case of willful misconduct or gross negligence by RSO SRLS, it is agreed that the liability of RSO SRLS cannot exceed the price of the products purchased by the customer that are the subject of the dispute.

 

Deliveries

Deliveries in Italy usually take place within 5-6 working days. During some critical periods for couriers, such as Christmas and other holidays, there may be delays in delivery. RSO SRLS is not responsible for any damage suffered by the customer due to delays in delivery, failed collections or damage resulting from transport. Deliveries are made during normal working hours to the address indicated by the customer and according to the methods specified in the order summary. In the event of failure to collect within the deadline established by the carrier, the products will be returned to RSO SRLS, which will refund the price of the products but not the shipping cost. RSO SRLS cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer, for any damage that may occur to the products after delivery to the carrier or for delays in delivery attributable to the latter. Any damage to the packaging and/or the product must be contested by the customer immediately, placing a written control reservation and specifying the reason for the reservation on the courier's delivery document; otherwise it will not be possible to request any refund. The delivery terms indicated by RSO SRLS refer to the products in stock and are to be considered non-binding since they can be modified by RSO SRLS in case of actual needs. RSO SRLS reserves the right to deliver the products relating to the same order in multiple deliveries without further charges to the customer. Special delivery conditions and terms must be agreed in advance via e-mail or telephone between the customer and RSO SRLS and accepted by both parties.

 

Shipping

Shipping costs and methods are detailed on the Shipping page.

 

Payment Methods

Payment methods are specified in detail on the Payments page.

 

Right of withdrawal

Purchases on RSO SRLS are subject to the provisions of Legislative Decree 206 of 2005 Legislative Decree 21/2014 – implementing Directive 2011/83/EU on consumer rights, which guarantee the right of withdrawal. In the event of purchase of products or services, the customer (only natural persons, excluding retailers) has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party – other than the carrier and designated by the customer – acquires physical possession of the goods. To exercise the right of withdrawal, the customer is required to inform RSO SRLS of the decision to withdraw by means of an explicit declaration sent to rso@rsoitalia.it indicating: order number and date, products for which the right of withdrawal is to be exercised, bank details for the refund. Returned products must be intact, preferably in their original packaging: for damaged, altered or used products it will not be possible to exercise the right of withdrawal. The right of withdrawal is excluded: for the purchase of goods made to measure or personalized according to the specific requests of the customer (gift packaging for example) or which, by their nature, cannot be returned or risk deterioration or rapid alteration, for products not delivered due to the absence of the customer from the place of delivery and for those which, at the time of their collection, are altered or deteriorated due to the delay caused by the customer himself. Shipping costs are paid by the customer who exercises the right of withdrawal. The customer must return the goods within 14 days from the day on which he communicated the withdrawal from this contract, under penalty of forfeiture of the right of withdrawal. In general, for anything not expressly written, the legal provisions regarding distance contracts apply. Any dispute is subject to Italian jurisdiction.

 

Billing

By placing an order on the RSO SRLS website, you agree to receive the receipt in electronic format, which may not even be present in the package, in accordance with current Italian tax regulations. If the customer needs to receive an electronic invoice, he must enter his tax code in the appropriate window, in this way he will be able to receive the electronic invoice to his email address provided during the entry phase.

 

Links to third party sites

The site may contain links to external and third-party websites, over which RSO SRLS exercises no control and assumes no responsibility for the accuracy, nature, quality and completeness of the information contained therein.

 

Legal Notes

These terms and all disputes regarding the execution, interpretation and validity of this contract are subject to Italian law and in particular to Legislative Decree 6 September 2005 n. 206 on distance contracts and Legislative Decree 9 April 2003 n. 70, on certain aspects concerning electronic commerce. The parties undertake to submit any dispute, within the limits of applicable legislation, to the jurisdiction of the Italian courts, with exclusive jurisdiction identified as the Court of Catania.

 

Changes and updates

The protection of customer data is of great importance to RSO SRLS

In this dedicated section the general conditions of sale will be updated from time to time also in consideration of any regulatory changes. The new general conditions of sale will be effective from the date of publication on the website www.rsoitalia.it .

 

Complaints and Customer Service

For any complaints please send an email to rso@rsoitalia.it . Requests are usually processed within 1 or 2 working days.